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Qatar Aircraft Catering Company is hiring Customer Care Duty Manager
Are you prepared to be a Customer Care Duty Manager at Qatar Aircraft Catering Company?
Explore this job opening and submit your application today.
- Location: Doha, Qatar
- Category: Cargo & Airport Operations
- Job Id: 207736
If you’re interested in this position, please click here to Apply Now.
Job Description
- Work together and along with other members of Customer Service department in order to participate in achieving the set targets.
- Facilitate, monitor and manage email correspondence in reference to Customers with emphasis on timely and professional approach, providing confirmed information at all times.
- Liaise and communicate with internal departments (Production, Assembly and Service Delivery Team) in order to obtain solid information which needs to be consolidated and passed on to relevant parties.
- Liaise and follow up with Finance & Contracts department in reference to Catering Agreements, ensuring these are handled and processed in a timely and professional manager.
- Plan and support menu presentation ensuring all the feedback and requirements are recorded and assigned for appropriate action.
- Participate in establishing, enhancing and maximizing Customer Service KPIs.
- Gather customer related data utilizing feedback from Cabin Crew reporting, customer meetings and analysis of computer-generated complaints from the customer. Generate statistical reports in order to better target customer needs and requirements, whilst assist with Voyage reporting mechanisms.
- Assist and lead Customer Service projects that are profitable, innovative and enhance customer experience.
- Lead and/or participate in functional initiatives as set out by the supervising manager.
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Qualifications & Skills
- Bachelor’s Degree with minimum 4 years of relevant experience
- Airline catering experience is a must or caterer
- Essentially an Account Manager within the industry
- Customer service orientation
- Excellent administration skills
- Ability to engage, inspire and influence people
- Creative and Innovative with ability to propose new and innovative solutions
- Strong team focus and commitment attitude
- Excellent computer skills, including MS Word, Office, Power Point and Internet
- Knowledge of HACCP is preferred
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