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Night Manager vacancy at IBIS Doha
Are you ready to take on the role of Night Manager at IBIS Doha?
Discover more about this job opportunity and submit your application today!
- Location: Doha Municipality, Qatar
- Category: Rooms
If you’re interested in this position, please click here to Apply Now.
Job Description
- Supervise Receptionists/Guest Service Agents, assisting them with issues that may arise and ensuring that all tasks are completed up to Fairmont standards
- Ensure staff have their breaks, according to the number of hours worked
- Ensure that there is adequate staff coverage in the Lobby and at the Reception/Front Desk at all times
- Ensure that the entire Front Office and the surrounding areas and including Lobby, Concierge and Reception/Front Desk is continuously clean and tidy
- Be fully competent in all reception and cashier duties
- Cover all shifts if required
- Cover Rooms Coordinator shifts if required
- Liaise with other Departments in regards to special guest requirements (i.e. Uniform/Guest Services, Florist, Housekeeping, In Room Dining)
- Be present at the Reception/Front Desk whenever possible
- Deal promptly and effectively with any complaints
- Meet and greet VIP guests
- Co-ordinate arrivals and departures, monitoring waiting times, always keeping guests informed and ensuring that they are as comfortable as possible
- Conduct a handover at the end of each shift with relieving staff, informing them of any special requirements or problems
- Liaise with Housekeeping as to which rooms do not need to be turned down if occupancy allows
- Liaise with Concierge to ensure swift baggage dispatch and collection
- Follow up on late cancellations and no shows and charge when appropriate
- Inform the receptionist/cashiers of new memo’s during the handover
- Check the next day’s arrivals correspondence, confirming car-, restaurant- and theatre-bookings. Ensure that all guest needs are dealt with satisfactory
- Coordinate with Rooms Coordinator on all room allocations, ensuring effective communication of these with Receptionists/Guest Service Agents
- Deal with room moves, and ensure seamless communication of these with the relevant departments
- Check potential room revenue for any discrepancies and do necessary corrections
- Balance the screen (room types) for next day
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Qualifications & Skills
- Previous Front Office experience in supervisory/management capacity in a 5 star or Luxury property is required.
- Service focused personality is essential and previous leadership experience required
- Prior experience working with Opera or a related system
- Proven ability to build and maintain good relationships with all stakeholders
- Communicate thoughts, actions and opportunities clearly with strong networking skills
- Ability to lead by example, believe in a strong team culture and set the scene for high performance
- Excellent written and verbal communication, interpersonal and leadership skills
- Fluency in English; additional languages are a plus
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