Jobs
Front Desk Supervisor vacancy at Airport Hotel in Qatar
Are you ready to take on the role of Front Desk Supervisor at Dhiafatina Hotels?
Discover more about this job opportunity and submit your application today!
- Location: Doha, Qatar
- Category: Customer Service
- Job Id: 207512
- Closing Date: 29-04-2024
If you’re interested in this position, please click here to Apply Now.
Job Description
- Monitors room status in order to obtain the maximum room revenue with maximum occupancy and service quality to provide guest satisfaction.
- Provides prompt, courteous and efficient service to all guests from arrival till departure. Ensures guests are personally greeted by name, if known, and escorted to their room to make them feel expected and welcomed.
- Conducts in room and hotel familiarization and assists guests with hotel activity enquiries/requests maintains an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to provide informed response to guest queries.
- Carries out a thorough shift handover at the beginning and end of each shift and checks that all items requiring attention are detailed in reception logbook and initialed once completed, ensuring the same is followed by all FDA’s.
- Accurately administers Front Desk cashiering standards and complies with all laid down systems, policies
and procedures. - Receives payments adhering to the company credit policy. Anticipates sold out situations and knows how many rooms are overbooked. Maintains an awareness of rate levels to be sold on a daily basis and the occupancy levels.
- Ensures that bills on shift are checked and closed correctly before balancing accounts of days business at
end of shift according to company standard and policy. - Ensures that own accounting auditing practices as well as for all FDAs are in line with company requirements.
- Provides currency exchange, process miscellaneous charges and posts charges.
- Handles guest complaints on the spot concerning Front Desk Service and shares the information with other departments if necessary. Notifies the Front Desk Manager/ Operations Manager of any guest complaints.
- Is aware of all expected VIP arrivals and departures and those already in-house and is familiar with the names, affiliation and room numbers as an indication of personal courtesy and recognition.
- Ensures maximum room revenue through up-selling within stipulated guidelines, therefore optimizing the sale of room inventory.
- Actively involved in promoting hotel facilities and services to guests and offers show rounds and
familiarization to visitors to promote the hotel. - Reduces waste materials and supplies by adhering to the departmental guidelines on re-using and recycling.
- Keeps the Management promptly informed of all problems, unusual matters of significance and compliments.
- Strictly adheres to the hotel’s Policy on Confidentiality and Ethics.
- Perform other department duties related to his/her position as directed by the Head of the Department.
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Qualifications & Skills
- High School Qualification with Minimum 2 years of job-related experience
- Or Bachelor’s Degree or Equivalent with Minimum 1 years of job-related experience
- Good communication skills. Excellent written and spoken English.
- Knowledge of Opera or any Hotel PMS systems
- Interactive, customer service oriented with warm, cheerful and expressive personality.
- Customer focused and always drives customer satisfaction.
- Polite, reliable, knowledgeable and able to adapt to changing requirements.
- Open to new learnings and highly trainable.
- Able to perform under pressure.
- Flexible to work on shifts.
- Ability to foster teamwork among team members.
- This is a uniformed position. Open to adapt and maintain good appearance standard.
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