Waiter vacancy at Dhiafatina Hotel Doha

Location: Dhiafatina Hotel, Doha, Qatar
Category: Customer Service
Job ID: 205679

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Job Description

Perform all necessary tasks to service Food & Beverage according to the standard of performance manual of the Hotel
Greet all customers and serve them in a professional, discreet & personalized way
Acquire in depth knowledge of the Food & Beverage menu of the assigned outlet in order to assist and provide advice to Guests
Consistently monitor quality of Food & Beverage being served by taking regularly guest feedback and sharing the feedback to department head.
Practice good customer relations and attend to customer complaints / queries satisfactorily
Responsible for maintaining hygiene and cleanliness standards in the outlet & upkeep of all service equipment
Ensure guest payment details are dealt with as per the PCI requirements.
Responsible for all service preparations before, during & after the service (mis-en-place & mis-en-scene)
Actively use up selling techniques to exceed Guest expectations and increase revenue
Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
Comply with the hotel environmental, health and safety policies and procedures

Minimum of a high school graduation certificate
Minimum 2 years of relevant experience.
Excellent communication skills with fluency in English language.
Knowledge of Micros system
Able to perform duties under pressure whilst maintaining the highest levels of customer service standards.
Excellent customer focus and service delivery.

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