Telephone Operator vacancy at LA CIGALE MUSHAIREB

Location: Doha, Doha Municipality, Qatar
Category: Other

Are you prepared to be a Telephone Operator in BANYAN TREE DOHA LA CIGALE MUSHAIREB SER?

Explore this job opening and submit your application today.

Job Description

Receive each guest call in a professional and friendly manner
Maintain effective communication with all related department to ensure smooth service delivery
Handle every query in a polite and courteous manner and exceed guest expectations
Ensure guests are greeted by name upon calling as per the Rotana Standard
Maintain an up to date knowledge of the hotel and local services
Maintain an awareness of guest profile through the Opera guest profile system
Complete management’s long distance call vouchers and record them on the traffic sheet
Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard
Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
Take messages for guests and management as per the required standard.

Diploma / degree in the hospitality field with similar previous work experiences.
Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials.
Computer literate and previous experiences with Opera are an advantage.

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